Terms and Conditions for Drivers

Introduction

This document serves as an electronic record under the Information Technology Act, 2000. The 24 RIDES company operates a sophisticated technology platform that facilitates the connection between auto rickshaw drivers, referred to as "Drivers," and users seeking transportation services. By registering on the 24 RIDES App, you acknowledge and agree to adhere to these Terms and Conditions ("T&Cs") as well as the Privacy Policy that governs your utilization of the platform. If you do not concur with these stipulations, you are advised not to register. It is important to note that these T&Cs supersede any prior agreements.

Registration and Use of the Platform

24 RIDES is designed to serve as a conduit through which Drivers can offer their transportation services to users. During the onboarding process, 24 RIDES collects personal information pertaining to Drivers ("Driver Information") to verify identities and fulfill various business objectives, including conducting background checks. By utilizing the platform, you provide your consent for the collection and use of this data as delineated in our Privacy Policy.

Eligibility Requirements

To be eligible for registration as a Driver, you must satisfy specific criteria. You must be at least 18 years of age, possess a minimum of two years of driving experience, and have no pending legal issues related to driving or any criminal offenses within the last three years. Additionally, you are required to furnish any pertinent documentation as mandated by 24 RIDES .

Accurate information must be provided during the registration process, and you are responsible for maintaining the integrity of this information throughout your engagement with the platform. You bear sole responsibility for the security of your account credentials and any activities conducted under your account. 24 RIDES disclaims any liability for unauthorized access or use of your account. Upon successful registration, you will become discoverable by users and can engage in negotiations regarding service fees directly with them. While 24 RIDES does not dictate these fees, it will provide a standard price range based on the pickup and drop-off locations

General Covenant

By accessing the platform, you affirm that you are not restricted from utilizing the services it offers and that you will conduct your activities in accordance with these T&Cs, which are legally binding in nature.

Payment Terms

Subscription Fees

24 RIDES reserves the right to impose subscription fees, which may be subject to applicable taxes. Payments for services rendered are to be conducted directly between users and Drivers. Upon mutual agreement on fees within the 24 RIDES App, a binding contract is established between the user and the Driver.

Pricing Accuracy

While 24 RIDES may present estimated prices for the sake of guidance, it does not guarantee their accuracy. Drivers are entitled to impose charges on users for cancellations or refunds; however, such financial matters must be resolved directly between the parties involved—24 RIDES bears no responsibility in these transactions.

Tax Responsibilities

Drivers are obligated to collect and remit all applicable taxes. 24 RIDES shall not be held liable for any tax-related issues that may arise between users and Drivers. Furthermore, the company reserves the right to modify or discontinue services at its discretion.

Your Conduct

As a Driver utilizing the platform, you are expected to adhere to several fundamental principles regarding conduct.

Account Security

You must not share or transfer your account to any third party, nor may you utilize your account for unlawful or fraudulent purposes. The consumption of drugs or alcohol while providing services is strictly prohibited; violations of this nature may result in suspension or termination of your account.

Integrity of the Platform

You are prohibited from impairing the operational efficacy of the platform or utilizing harmful software. Additionally, you must refrain from imposing excessive loads on the platform’s infrastructure and avoid unauthorized copying or distribution of content.

Content Restrictions

You are not permitted to upload or disseminate harmful, offensive, or illegal content. Furthermore, you should avoid sharing materials that infringe upon intellectual property rights or endanger minors. Impersonation of others or the dissemination of misinformation is also strictly forbidden.

Compliance and Operating Hours

Failure to comply with the aforementioned regulations may result in immediate termination of your access to the platform. You are required to observe legal limits on operating hours and take mandatory breaks as stipulated by law.

Identity Verification

You must provide necessary identity documents for background verification as required by 24 RIDES . Additionally, the company reserves the right to conduct random inspections of your vehicle to ensure compliance.

Representations, Warranties, and Covenants

Mutual Representations

Both Drivers and 24 RIDES affirm that they possess the authority to fulfill their respective obligations and that their actions do not violate any existing laws or agreements. Neither party has been convicted of any serious offenses that could impede their ability to operate legally.

Responsibilities of the Driver

Drivers must ensure that they possess the legal right to operate their vehicles and hold the necessary licenses and permits. Compliance with the Motor Vehicles Act and other applicable regulations is imperative. Drivers are expected to maintain their vehicles in good working order, adhere to traffic laws, and abstain from intoxicants while driving. Calls may only be answered when the vehicle is safely parked.

Relationship Between the Parties

The relationship between the Driver and 24 RIDES is that of independent entities, with the Driver accessing the platform solely to identify and secure leads from users. It is essential to clarify that no partnership or employment relationship exists between the Driver and 24 RIDES .

Confidentiality

Drivers are required to maintain the confidentiality of all sensitive information, including user details and platform content. "Confidential Information" encompasses all non-public details pertaining to 24 RIDES and its affiliates that must be treated with the utmost confidentiality.

Proprietary Rights

24 RIDES retains all rights to the platform and its content, including design elements, text, images, and other media, all of which are protected under applicable intellectual property laws. Any unauthorized use or distribution of this content is expressly prohibited

Indemnity

Drivers agree to indemnify and hold 24 RIDES harmless against any claims, damages, or liabilities arising from their use of the platform or any breaches of these T&Cs.

Disclaimers

The company does not guarantee the reliability or accuracy of the platform or the services provided, which are offered on an "as is" basis. All implied warranties are expressly disclaimed, and the risk associated with the use of the platform is solely borne by the user. 24 RIDES shall not be held liable for any delays or failures caused by circumstances beyond its control.

Limitation of Liability

24 RIDES disclaims responsibility for the actions of Drivers or the quality of services rendered. Any service contract formed is exclusively between the user and the Driver, and 24 RIDES is not involved in any disputes or payment processes. Users hereby waive any claims against 24 RIDES in connection with the actions of Drivers and the services rendered

Termination

24 RIDES reserves the right to terminate these terms immediately in the event of breaches or actions by a Driver that could be deemed harmful to 24 RIDES 's interests. Either party may terminate this agreement with seven days' written notice. In cases of fraud, 24 RIDES may initiate legal proceedings without prior notice. Upon termination, the Driver is obligated to cease all services and representations.

Governing Law and Dispute Resolution

These T&Cs are governed by Indian law, with exclusive jurisdiction residing in Bangalore. Parties are encouraged to resolve disputes amicably within a period of 15 days; if such amicable resolution proves elusive, the matter will proceed to arbitration under the Arbitration and Conciliation Act, 1996, conducted in English in Bangalore.

Assignment

Drivers are not permitted to assign their rights or obligations under these terms without the prior written consent of 24 RIDES. Conversely, 24 RIDES retains the right to assign its rights and obligations freely.

Amendment

24 RIDES reserves the right to amend these T&Cs at its discretion. Drivers bear the responsibility of reviewing any updates posted on the platform. Changes will take effect upon posting, and continued use of the platform constitutes acceptance of the amended terms.

Severability

Should any provision of these T&Cs be found to be unenforceable, the remaining provisions shall continue in full force and effect.

Notices

24 RIDES may issue notices via the platform, email, or conventional mail. Drivers are required to send any notices to drvsafe@24rides .in.

Customer Care

For any inquiries, issues, or suggestions, you are encouraged to reach out to customer care at oasis@24rides .in

Terms and Conditions for Customers

INTRODUCTION

Welcome to the 24 RIDES Platform. This document outlines the Terms and Conditions (hereafter referred to as "Terms") under which you may access and use our services. By engaging with our Platform, you agree to adhere to these Terms, which are designed to protect both you, the Customer, and 24 RIDES, the Company. We advise you to read these Terms carefully before using the Platform. If you do not agree with any part of these Terms, you should refrain from accessing the Platform.

The 24 RIDES Platform serves as an intermediary between Customers and independent service providers, referred to as Drivers. Our mission is to facilitate efficient and effective service delivery, allowing customers to request services and independent providers to respond to those requests. Understanding the Terms will help you navigate your rights and obligations while using our Platform.

DEFINITIONS

To ensure clarity, it’s essential to define key terms that will be used throughout these Terms:

• "Company": Refers to 24 RIDES, which is responsible for the management and operation of the Platform. The Company acts as a facilitator, providing a space where Customers can connect with Drivers.
• "Platform": Encompasses the 24 RIDES application, associated websites, and all services provided through these digital mediums. The Platform is where all interactions between Customers and Drivers occur.
• "Services": Refers to the various activities offered by Drivers, including but not limited to transportation and delivery services. These services are provided directly by independent Drivers.
• "Drivers": Independent service providers who use the 24 RIDES Platform to offer their services. They are not employees of 24 RIDES but operate as freelancers, allowing for a diverse range of service offerings.
• "Customer": Individuals or entities utilizing the Platform to request services from Drivers. Customers are the end-users of the services facilitated by the Company.
• "Account": Refers to the user profile created by the Customer for accessing and utilizing the services on the Platform

USER ACCOUNT

Account Creation

To access certain features of the Platform, you are required to create an Account. When you create an Account, you agree to provide accurate, current, and complete information. This includes your name, contact details, and any other information required by the Company. It is your responsibility to maintain the accuracy and confidentiality of your Account information.

Account Security

You are responsible for safeguarding your Account credentials, including your password. You agree to notify the Company immediately of any unauthorized use of your Account or any other breach of security. The Company will not be liable for any loss or damage arising from your failure to comply with these security obligations.

Account Termination

You may terminate your Account at any time by deleting it from the Platform. The Company also reserves the right to terminate or suspend your access to the Platform and Services if you violate these Terms, misuse the Platform, or if your Account is used fraudulently.

USE OF SERVICES

User Responsibilities

By using the Services, you agree to comply with all applicable laws and regulations. You are solely responsible for any activities conducted through your Account. You must not engage in any conduct that may harm or impair the functionality of the Platform or Services.

Prohibited Activities

Misuse of the Platform can lead to immediate termination of your Account. Prohibited activities include, but are not limited to:

• Attempting to access the accounts of other users without authorization
• Interfering with or disrupting the Services, servers, or networks connected to the Platform.
• Engaging in fraudulent activities, including impersonating any person or entity
• Uploading harmful software or malicious code to the Platform.
• Conducting any form of harassment, discrimination, or illegal activity against other users or Drivers.

Respecting Others

You must respect the rights of other users and the Drivers providing services. Any behavior that is deemed harmful, abusive, or inappropriate will not be tolerated. The Company reserves the right to take appropriate action against any user who violates these standards.

PAYMENT TERMS

Payment Responsibilities

Customers are responsible for all payments associated with the Services rendered by Drivers. The Company provides a platform for these transactions but does not act as a payment processor or guarantor. Payments must be made in accordance with the pricing agreed upon between you and the Driver.

Transaction Process

The transaction process involves the following steps:

• Service Request: The Customer requests a service via the Platform
• Driver Acceptance: A Driver accepts the service request.
• Payment Arrangement: The Customer arranges payment for the services directly with the Driver.
• Service Delivery: The Driver provides the service as requested.

Disputes Over Payment

In case of disputes regarding payment, the Company shall not be held liable. It is advisable for Customers to review any agreements or contracts made with Drivers regarding payment and services. If you believe there has been an error in the transaction, you should contact the Driver directly for resolution

PRIVACY POLICY

Importance of Privacy

Your privacy is of utmost importance to us. The Company has implemented a Privacy Policy that outlines how your personal information is collected, used, and protected. By using the Platform, you consent to the collection and use of your information in accordance with our Privacy Policy.

Data Collection

The Company may collect various types of information from users, including:

• Personal Information: Information such as your name, email address, phone number, and payment information.
• Usage Data: Information on how you use the Platform, including your interactions with Drivers and services.
• Device Information: Information about the device you use to access the Platform, including the operating system, browser type, and IP address.

Data Security

We take all reasonable steps to protect your information and comply with applicable laws and regulations regarding data protection. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

COMMUNICATION AND NOTIFICATION

Modes of Communication

You agree that 24 RIDES may communicate with you through various methods, including but not limited to electronic notifications, phone calls, emails, and written correspondence. Such communications may relate to your Account, Services, and promotional materials

Receipt of Communications

Electronic communications will be deemed received within 24 hours of being sent. For postal communications, you will be considered to have received them three business days after they are dispatched. It is your responsibility to ensure that your contact information is up to date.

Consent to Contact

If you have registered on the Platform and provided your contact details, you expressly consent to receive communications from us regarding your account, services, and promotions. You can opt-out of promotional communications at any time, but you may still receive essential service-related notifications.

DISCLAIMERS

No Warranties

The Company makes no representations or warranties regarding the reliability, timeliness, or quality of the Services provided through the Platform. The Services are provided on an "as is" basis without guarantees of accuracy or completeness

Limitations of Liability

The Company will not be liable for any interruptions in service, including but not limited to outages, server failures, or other technical issues. Any reliance on information provided on the Platform is done at your own risk.

Endorsements

Furthermore, the Company does not endorse any Drivers or their services. The quality and reliability of the Services depend solely on the independent Drivers providing them. You acknowledge that you engage with Drivers at your own risk.

INTELLECTUAL PROPERTY RIGHTS

Ownership

The Company is the sole owner of all rights, titles, and interests in the Platform and its content, which include designs, layouts, texts, images, graphics, sounds, and videos. These elements are protected by copyright and other intellectual property laws.

License to Use

You are granted a limited, revocable license to access and use the Platform for personal, non-commercial purposes. This license does not allow you to use the Platform for any illegal activities or for commercial exploitation.

Prohibition of Unauthorized Use

Unauthorized copying, modification, or distribution of any content from the Platform is strictly prohibited. Any attempt to extract data or content from the Platform without prior consent may result in legal action.

CUSTOMER DATA

Ownership of Customer Data

As between the Company and you, all rights to Customer Information, including data you input into the Platform, belong to you. This includes any information provided when creating your Account or using the Services.

License for Usage

You grant 24 RIDES a limited license to use this data as necessary for the operation and maintenance of the Platform. This includes the use of your data to improve services, analyze usage patterns, and develop new features.

Aggregated Statistics

24 RIDES may compile Aggregated Statistics from Customer Information, which will be owned by the Company. Aggregated Statistics will be anonymized and will not identify you personally. Such statistics may be used for marketing and analytical purposes.

TERM AND TERMINATION

Indefinite Duration

These Terms are effective for an indefinite period unless terminated by either party. You have the right to terminate your Account at any time by deleting it from the Platform.

Company’s Rights to Terminate

The Company reserves the right to terminate your access to the Platform immediately if you violate any of these Terms, misuse the Platform, or if your account appears to be fraudulent. The Company is not obligated to provide notice prior to termination.

Post-Termination Obligations

Upon termination, you will no longer have access to your Account, and any User Content may be permanently deleted. The Company will notify you of the termination, and you should ensure that any necessary data is backed up before termination.

INDEMNITY AND LIMITATION OF LIABILITY

Indemnification Obligations

You agree to indemnify and hold harmless the Company and its affiliates from any claims, losses, liabilities, damages, expenses, or costs arising from your breach of these Terms. This includes your misuse of the Platform, violations of law, and any claims from third parties.

Defense of Claims

The Company reserves the right to assume the exclusive defense and control of any matter for which you are required to indemnify 24 RIDES. You agree to cooperate fully in such defense and settlement of claims.

GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

Governing Law

These Terms will be governed by and interpreted in accordance with the laws of the Republic of India. Any disputes arising out of or in relation to these Terms shall be handled in accordance with the provisions set forth herein.

Exclusive Jurisdiction

The parties submit to the exclusive jurisdiction of the courts located in Bangalore, India, for any legal proceedings arising from these Terms or your use of the Platform.

Dispute Resolution

All disputes must first be attempted to be settled amicably. If no resolution is reached within fifteen (15) days of notification of the dispute, the matter shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the proceedings being conducted in Bangalore, India.

ASSIGNMENT

Rights and Obligations

You may not assign your rights or obligations under these Terms without prior written consent from the Company. 24 RIDES, however, may freely assign its rights and obligations without prior notice or consent.

Binding Effect

These Terms will be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

SEVERABILITY

Invalid Provisions

If any provision or part of these Terms is found to be invalid or unenforceable by a competent authority, such provision will be severed, and the remaining provisions will continue to be valid and enforceable.

Interpretation

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms.

CHANGES TO THESE TERMS

Right to Modify

The Company reserves the right to modify these Terms at any time. If significant changes are made, 24 RIDES will make reasonable efforts to notify you via email or through notifications on the Platform

Responsibility to Review

It is your responsibility to review the Terms regularly. Your continued use of the Platform after any modifications will signify your acceptance of the revised Terms.

Effective Date of Changes

The updated Terms will be effective immediately upon posting on the Platform. If you do not agree with the changes, you should stop using the Platform

NOTICES

Means of Notification

Notices from the Company may be given through general notices on the Platform, electronic mail to your registered email address, or written communication sent to your address on record.

Receipt of Notices

You agree that all communications and notices provided by 24 RIDES meet legal requirements, including that they are in writing.

CUSTOMER CARE

For any questions regarding these Terms or your experience with the App, feel free to reach out to us at oasis@24rides.in. Your satisfaction is our priority!