Information Collected
Various types of information are gathered to facilitate and enhance the services provided. This information is categorized into three principal types: data provided by users, data collected automatically, and information obtained from third parties.
Information Provided by Users
During interactions, particularly when registering for services or engaging in communication, personal details such as name, email address, phone number, physical address, gender, date of birth, and payment information are collected. This information is vital for the establishment and management of the 24 RIDES account, ensuring seamless access to services.
Automatically Collected Information
In addition to user-provided data, information is automatically collected during service use. This includes transaction details related to trips, such as addresses and payment information. Location data is captured while the app is in use, contributing to the enhancement of safety and efficiency in service delivery. Usage data is also tracked through various technologies t monitor interactions with the app.
Utilization of Collected Information
Initially, user information is utilized to grant access to the 24 RIDES platform. This process includes identity verification to confirm eligibility for service use. Monitoring of feature u and review of trip history aids in identifying areas for improvement, ensuring efficient user-friendly services.
Information Collected by Drivers
This privacy policy specifically addresses the collection and usage of information by 24 RIDE It does not extend to the practices of Drivers regarding their data collection and usage while providing services. For insights into their practices, individual privacy policies should be consulted.
Updating Information and Account Cancellation
Responsibility for maintaining the accuracy of provided information rests with the user. In the event of changes or a decision to cease using services, users may update their information through the account page or by contacting us via the email provided on the 24 RIDES platform. Every effort will be made to accommodate user requests.
Security Measures
The security of user information is of paramount importance. Industry-standard security practices, including encryption and firewalls, are employed to protect data. However, it must understood that no system can guarantee absolute security. While significant measures a implemented to safeguard data during transmission and storage, users are advised against sharing passwords with anyone.
Information Pertaining to Minors
The collection of personal information from individuals under the age of 18 is not knowingly conducted. Services provided are intended exclusively for users capable of entering into legally binding contracts. Should it be discovered that information from a minor has been collected inadvertently, steps will be taken to delete that information promptly.
Updates to the Privacy Policy
Occasional updates to this Privacy Policy may occur to reflect changes in information practice Modifications will take effect immediately upon posting the revised policy on the 24 RID platform. Significant changes will be communicated via email (to the address linked to t account) or through a notice on the 24 RIDES app prior to implementation. Regular checks of this page are recommended to remain informed about the latest privacy practices. Continued use of the 24 RIDES app or services after updates signifies acceptance of the new policy.
Grievance Officer
If you wish to inquire about, request clarification on, or express a complaint regarding our information processing practices, we invite you to reach out to our Grievance Officer at the following address. Your concerns will be addressed promptly by the Grievance Officer.
For any requests, complaints, feedback, or grievances, please direct your communication to:
Name: Amrutha Abhishek
Email: amrutha.abhishek@24rides.in
Conclusion
Comprehension of this privacy policy is essential for making informed decisions regarding data management and interaction with our services. Should there be any questions or concerns about our privacy practices, users are encouraged to contact us for clarification. The privacy a security of user data are prioritized, and a commitment to ensuring a safe and enjoyable experience with 24 RIDES is upheld.